The VMware Actionable Lookup Enabled Transaction service, known as VALET is an innovative product to quickly find specific information related to an application in unstructured data. It then shows users this important information and lets them act on it immediately, without needing to switch out of the system they’re using.
VALET is accessed through a web browser and operates through an innovative implementation of Elastic Search.
My Role:
UX Strategy | Design Lead | Dev. Support
Design Tools:
Miro | Figma | Balsamiq
The Challenge
In the contemporary professional environment, effective time management and productivity have become indispensable for individuals and teams aiming for exceptional performance.
As workloads and tasks increase, efficiency decreases, leading to strained team collaboration, missed deadlines, and communication gaps.
Who’s VALET for?
- Sales Specialists
- People Managers
- Business Operations Employees
- Remote Employees
- Support Specialists
- New Hires
Discovery and Ideation
The implementation process commenced with a series of workshops engaging key stakeholders, emphasizing the comprehension of distinct workflows and challenges encountered by various teams within the organization.
Using sketching and user flow techniques, I formulated concepts that target the identified issues and opportunities, visualizing potential solutions for testing and validation with subject matter experts (SMEs) and users.
Sketches/ Flows
Style Guide and Interaction Design
I developed a universal visual language (based on Clarity Design System) to be consistently adopted by designers and developers for all onboarded entities in dark and light mode, and the admin console and built interactive prototypes to test solutions, putting accessibility as top priority. Also, to bring all the design efforts to life, a close collaboration with software engineers was crucial.
Admin Console:
Efficient Task Management: By acting as an efficient productivity tool, VALET streamlines numerous processes, freeing employees’ time for more strategic and creative endeavours. Consequently, this results in heightened productivity and the delivery of superior-quality outputs.
Error Prevention for Data Consumption: Automation and standardized workflows within productivity tools can minimize human errors and enhance task accuracy, thus reducing the necessity for rework and elevating overall quality.
Figma Interactive Prototype for Customer Assets Entity.
Figma Interactive Prototype for VALET Admin Console
Curious about this case study and eager to delve deeper into the objectives, UX strategy, design process, success metrics and business impact? I would be delighted to share insights about these and the challenges faced, the innovative strategies employed and more from this compelling project during an interview discussion.
Feel free to contact me via email at frederick.ogunyomi@gmail.com
