VALET Productivity AI (VMware)
The VMware Actionable Lookup Enabled Transaction service, known as VALET is an innovative product that improves the impact of context switching. A quick way to find specific information related to an application in unstructured data using artificial intelligence. It shows users this information and lets them act on it immediately, without needing to switch out of the system they’re using. This solution has many applications and implementations.
Organization:
VMware
Industry:
Information Technology
The Challenge
In the contemporary professional environment, effective time management and productivity have become indispensable for individuals and teams aiming for exceptional performance.As workloads and tasks increase, efficiency decreases, leading to strained team collaboration, missed deadlines, and communication gaps.
VALET Applications
HelpNow+ is VMware's comprehensive IT support and ticket management system. With VALET, when an agent receives notifications about a ticket (creation or update), VALET presents actionable insights to the agent, who can use this information to resolve the ticket efficiently. This process not only speeds up resolution times but also improves agent productivity and overall service quality.
Customer Assets, powered by VALET, provides unparalleled insights into VMware customers. By integrating with multiple databases, it delivers comprehensive information, including purchase history and license details, with exceptional efficiency and accuracy. This invaluable tool empowers the sales organization to take immediate action, eliminating delays and reducing reliance on other departments.
Style Guide
As I led multiple designers who worked on other implementations of the product, I prioritized establishing a unified design language to ensure consistency. I developed a universal visual language, leveraging VMware's Clarity Design System, to be consistently applied by designers and developers across all onboarded entities, encompassing both dark and light modes, as well as the admin console.
Business Impact
Efficient Task Management: VALET streamlines numerous processes, freeing employees’ time for more strategic and creative endeavours. Consequently, this results in heightened productivity and the delivery of superior-quality outputs.
